Digital Products Refund Policy

Last updated: August 23, 2026

We want you to feel good about what you buy from GetUNheavy—and we also want to be clear about how refunds work for digital products.

Digital products

GetUNheavy sells digital products that may include ebooks, guides, workbooks, checklists, trackers, templates, downloadable files, bundles and other digital content. Because digital products are delivered electronically and can generally be accessed, downloaded or copied immediately after purchase, digital product purchases are generally final once the product has been delivered or made available for download.

We do not normally provide refunds because you changed your mind, decided you no longer need the product, did not use it, or expected something different when the product was accurately described before purchase.

When we'll make it right

We want you to receive what you paid for.

Please contact us if:

You were charged more than once for the same purchase.
You purchased one product but received a different product.
The download link does not work.
The file is corrupted or cannot reasonably be opened.
A significant technical problem prevents you from accessing the product and we cannot correct it.
The product you received is materially different from the description presented when you purchased it.

When possible, we'll first try to fix the problem by replacing the file, providing a new download link or delivering the correct product.

If we cannot reasonably correct the problem, we may provide a replacement, store credit or refund, as appropriate.

Nothing in this policy limits any refund, cancellation, chargeback, warranty or other consumer right that cannot legally be waived.

Requesting help or a refund

Please contact us through the Contact page within 14 days of purchase.

Include:

Your name
The email address used for the purchase
Your order number, if available
The product purchased
A brief description of the problem

Please do not send credit card numbers or other sensitive payment information.

We'll review the request and respond as soon as reasonably possible.

Bundles

Products sold as part of a digital bundle are treated as a single purchase.

We generally do not provide partial refunds because a customer used or wanted only some of the products included in a bundle.

If a specific file within a bundle has a technical problem, contact us and we'll work to replace or correct that file.

Accidental purchases

We understand that clicks happen.

If you contact us promptly after an accidental purchase and the digital product has not yet been accessed or downloaded, we may cancel and refund the purchase.

Once the product has been accessed or downloaded, the general digital-product policy above applies.

Sale and promotional purchases

Digital products purchased during a sale, with a promotional code or as part of a special offer are subject to this same Digital Product Refund Policy unless the offer specifically states otherwise.

Physical products

This policy applies only to digital products.

If GetUNheavy sells physical merchandise, printed books or other physical products, those purchases may be covered by a separate return and refund policy.

Subscriptions and memberships

This policy does not govern recurring subscriptions or memberships unless specifically stated at the time of purchase.

If GetUNheavy offers a subscription or automatically renewing membership, its price, renewal terms, cancellation process and any applicable refund terms will be disclosed separately before purchase.

Chargebacks

If something went wrong with your purchase, please contact us first so we have an opportunity to fix it.

This does not affect any rights you may have to dispute a charge with your bank, credit card issuer or payment provider.

Questions?

Questions about a purchase or this policy can be submitted through our Contact page.

We built GetUNheavy to make things easiernot to make you fight with us over a broken download.